Privacy Policy

Privacy Policy

Effective date: 11 September 2026

Tree Service of South Auckland (southaucklandtreeservice.co.nz) is a referral website operated to connect visitors with tree care professionals. This website refers all enquiries to TreeSmiths Limited, a licensed tree service provider, who will contact you directly regarding your enquiry.

This Privacy Policy explains how we collect, use, and share your personal information when you use this website or submit an enquiry form, in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

When you submit a quote request or contact form on this website, we collect:

Full name

Email address

Phone number

Details of the service you require (e.g. tree removal, trimming, stump grinding)

Any photos you choose to upload

General location/suburb information you provide

We may also automatically collect standard website usage data (such as IP address, browser type, and pages visited) via cookies and analytics or advertising tools, including Meta (Facebook) Pixel.

2. How We Use Your Information

We use the information you provide to:

Pass your enquiry to TreeSmiths Limited so they can contact you with a quote or to arrange service

Respond to your questions

Improve this website and our advertising (e.g. measuring the performance of Facebook ad campaigns)

3. Who We Share Your Information With

This is a referral website. When you submit your details, they are shared directly with:

TreeSmiths Limited, who will use your information to contact you, provide a quote, and deliver the requested tree service.

We do not sell your personal information to third parties. We may also share limited data with service providers who help us run this website (e.g. hosting, form, and advertising platforms such as Meta), solely for the purposes of operating the site and enquiry process.

4. Facebook / Meta Advertising

We run advertising campaigns via Meta (Facebook/Instagram), which may use cookies, pixels, or Lead Ads integrations to help us reach potential customers and measure ad performance. Meta's own privacy practices apply to how they handle data collected through their platforms — see Meta's Privacy Policy.

If you submit an enquiry via a Facebook Lead Ad, the information you provide is shared with us (and in turn with TreeSmiths Limited) in the same way as if submitted directly on this website.

5. Data Storage and Security

We take reasonable steps to protect the personal information we collect from loss, misuse, and unauthorised access. Information is stored securely using our website and CRM platforms.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you

Request correction of that information

Ask us to explain why we collected it or who we've shared it with

To make a request, contact us using the details below.

7. Data Retention

We retain enquiry information only as long as necessary to fulfil the purpose it was collected for, or as required by law.

8. Cookies

This website may use cookies to improve your browsing experience and support advertising and analytics. You can disable cookies through your browser settings, though this may affect site functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Tree Service of South Auckland Website: southaucklandtreeservice.co.nz Phone: 09 885 9777

This is a referral website. All service enquiries are passed to TreeSmiths Limited for fulfilment.